Terms of Service
Last Updated: February 20, 2026
1. Agreement to Terms
By accessing and using the website hdsecuritycamera.online (the "Website") and the services offered by HD Security Camera("we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Website or services.
2. Description of Services
HD Security Camera provides independent, third-party, phone-based technical support services for security camera setup, installation, activation, configuration, and troubleshooting. Our services include but are not limited to:
- Home security camera setup and configuration
- Video doorbell camera installation assistance
- Wireless security camera Wi-Fi configuration
- Outdoor and indoor camera positioning guidance
- CCTV and DVR/NVR system configuration
- Mobile app setup and account activation assistance
- Troubleshooting and connectivity support
3. Independent Third-Party Service
HD Security Camera is an independent third-party technical support service provider. We are NOT affiliated with, endorsed by, sponsored by, or connected to any camera manufacturer or brand, including but not limited to Arlo, Ring, Nest, Google, Amazon, Blink, Wyze, Eufy, Reolink, Hikvision, Dahua, Amcrest, Swann, or any other company.
All trademarks, brand names, product names, and logos are the property of their respective owners. Any reference to these brands is solely for the purpose of identifying the products we provide support for and does not imply any endorsement or affiliation.
Similar support may be available directly from the device manufacturer at no additional cost or at a different price. We encourage users to explore manufacturer support options before engaging our services.
4. Service Fees and Payment
Our services are provided for a fee. All service charges will be clearly communicated to you before any work begins. You will not be charged without your explicit consent. Payment terms include:
- Service fees are disclosed upfront before any technical support work is initiated.
- You have the right to decline the service at any time before agreeing to the charges.
- Fees are charged for the technical expertise, time, and labor involved in providing the service.
- Refund requests are handled on a case-by-case basis in accordance with our refund policy.
5. No Guarantee of Results
While our technicians are experienced and trained, we do not guarantee that every technical issue can be resolved. Some issues may be related to hardware defects, internet service provider limitations, manufacturer software bugs, or other factors outside our control.
6. User Responsibilities
By using our services, you agree to:
- Provide accurate information about your camera system and setup.
- Follow the instructions provided by our technicians to the best of your ability.
- Ensure you have a stable phone connection during the support session.
- Have your camera device, power source, and mobile device available during the call.
- Accept responsibility for any physical installation of hardware at your premises.
7. Limitation of Liability
To the fullest extent permitted by law, HD Security Camera shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our services. Our total liability shall not exceed the amount paid by you for the specific service that gave rise to the claim.
8. Intellectual Property
All content on this Website, including text, graphics, logos, and software, is the property of HD Security Camera or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our written consent.
9. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to this page. Your continued use of the Website after changes are posted constitutes your acceptance of the revised Terms.
10. Governing Law
These Terms are governed by and construed in accordance with the laws of the United States. Any disputes arising from these Terms shall be resolved through appropriate legal channels.
11. Contact Information
If you have questions about these Terms of Service, please contact us:
- Phone: +1 (888) 858-7599
- Email: support@hdsecuritycamera.online
- Website: hdsecuritycamera.online
Disclaimer
HD Security Camera (hdsecuritycamera.online) is an independent third-party technical support service provider. We are NOT affiliated with, endorsed by, or sponsored by any camera manufacturer or brand including but not limited to Arlo, Ring, Nest, Blink, Wyze, Eufy, Reolink, or any other brand. All trademarks, brand names, product names, and logos mentioned on this website are the property of their respective owners. Any use of these names, trademarks, and brands does not imply endorsement or affiliation. Our services are independently provided and we charge for the technical expertise, time, and labor involved in setting up, installing, and configuring your security camera systems. Similar support may be available directly from the device manufacturer at no additional cost or at a different price.